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telecommunication equipment. This work will have Other ongoing work supports the organisation of ETSI
implications for smart cities and other applications which Plugtests™ events on broadband and multi-service
rely on batteries used in conjunction with alternative power deployment and green smart cities implementation.
sources.
In 2017 TC ATTM will develop our multipart TS on broadband Access for All
deployment and energy management, completing new The study of human factors can help ensure that products,
subparts on multi-service networking infrastructure and systems and processes are designed to take proper account
associated street furniture, metropolitan networks, and of the interaction between them and the people who
city individual terminals. These specifications will ease the use them. Much research and development in human
deployment of smart new services such as IP networks in factors today is aimed at finding innovative approaches to
digital multi-service cities. Work continues on subparts on extend digital inclusion. Increasing the uptake and use of
offices, multi-tenant premises and single-tenant homes and new technologies can improve the quality of lives and the
we will begin new work on mobile access networks. competitive position of businesses in global markets. Both
society and industry can therefore profit from a greater focus
on end-user aspects and the user’s experience of ICT.

The Joint Working Group on eAccessibility, which brings us
together with CEN and CENELEC, has allocated to TC HF the
majority of the standardisation work required as a result of
the EC’s new Directive on the accessibility of the websites
and mobile applications of public sector bodies (WAD). The
aim of the WAD is that people with disabilities, especially
those with vision, hearing or cognitive impairments, should
have better access to public websites, their contents and
mobile applications. In 2017 we will begin a major revision
of our EN on the accessibility requirements for the public
procurement of ICT products and services to incorporate
additional user requirements and to transpose it into a
Harmonised Standard supporting the WAD. At the same
time, we will consider integrating into the standard the
results of our recent work on the needs of people with
limited cognitive abilities using mobile ICT. We will also
develop compliance test specifications for the functional
requirements in the standard.

We are developing a new ETSI Guide (EG) on device and
service terminology, building on our earlier guides on the
subject, adding terms for upcoming device and service
features in the five most frequently spoken languages in
We will continue to develop a nine-part EN on broadband the European Union (EU) and the European Free Trade
deployment and lifecycle resource management for the end Association (EFTA) countries (English, French, German, Italian
of life of ICT equipment, starting work on several new parts and Spanish).
in 2017.
We will study the human factors aspects of the services
In support of M/462, our Industry Specification Group on in smart, accessible, sustainable cities and communities,
Operational energy Efficiency for Users (ISG OEU) expects to and expect to publish our findings in a TR early in 2018.
complete a new specification on the measurement of energy This report will assess the different consumer needs that
consumption in memory units and to publish a Group Report should be taken into account in the standardisation of
(GR) on the deployment of fire extinguishing and alarm smart cities. We will look at issues such as accessibility,
systems in ICT sites. usability, personalisation, interoperability and personal data
protection.
We are developing Group Specifications (GSs) for the smart
city: one will define global KPI modelling for green smart We have introduced new work addressing the expected
cities, covering both residential and office environments, impact, in terms of user experience and accessibility, of
a second will provide KPIs for smart cities, and the third joint agile delivery for system development and service
will describe useful ICT services for the management of and application deployment in future telecommunication
sustainable intelligent cities. networks. We plan to deliver a new TR outlining our findings
before the end of 2017.
We are also developing KPIs for the level of ICT energy
intensity for different industrial sectors and a specification
for a global KPI (Data processing Communication Energy
Management (DCEM)), which will be used for monitoring
data centres.

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